Finally, answers by the forum, by promoting mutual assistance through traditional forum options (phbb type). 1/ members with nb post, nb “thank you”, and rank value activity AND especially virtuous activity with the number of thanks (a “thank you” button is automatically integrated into each answer, and the number of posts and thanks is incremented and integrated into the members) Allows you to “rank” the level of expertise of the members for the person who asked the question and reads the answer of an “unofficial” staff member, so “special” grades for Elodie or other. 2/ Subscribe to the forum itself: receive an email in case of a new topic (establish a healthy “competition” on ENORIA helpers) 3/ Subscribe to a topic that you are not the author of, (or on which you answered in the user settings of the forum). We are interested in this subject in particular and want to know the developments 4/ Post screenshots, even files etc... * Other “classic” forum options can also be like an end of post banner, to make it living/funny, but in any case with a forum user section where you set your own settings. In traditional ways, there are also forum administrator roles, which can be assigned outside the staff: to avoid abuse, merge identical topics, guide posters to find information... All these are basic functions of free forums like phbb, so no need to reinvent the wheel or develop anything, just resume the existing. and could even (to see) be accessible to those who do not have enoria user rights, with simple basic forum sections, and a registered “users” level. So there would necessarily be a MaParoisse section that will prove crucial in order not to overwhelm Elodie at Support. In short, a REAL FORUM, and that very quickly by taking over the existing free DOING ASSOCIATIVE WORK... with members, not only with volunteers Make the mutual aid forum a horizontal tool for mutual aid between users (who are members of the association let's not forget it, not only volunteers). I am sure that ENORIA would benefit a lot, for example with feedback on the documentation, examples of good practices that could be given in a link to the general documentation (and which would therefore trigger the virtuous mechanism of going to the forum) rather than making a support ticket, which should remain exceptional but which is not exceptional because of the clinical death of the forum. You have to be realistic, the “Maraine parish” or “diocese administrator” level is generally incompetent on most questions, the doc has no “good practices” aspect/"How do I do that?” , so we end up in support asking operational questions, which are cumbersome, exasperating, and we end up with answers that are sometimes dry (and that's understandable, but it's still rough) START THE VIRTUOUS CIRCLE OF MUTUAL AID and win a lot of volunteers THANKS EDIT: Apparently there is a place where document model “experts” discuss and exchange, but who do they do it with? but where is it happening?? ... If it were a support forum section, maybe it would be easier no?
