Living mutual aid forum: more reactivity, more fraternity, more volunteers - more support
Christophe FAGEDET
Finally, answers by the forum, by promoting mutual assistance through traditional forum options (phbb type).
1/ members with nb post, nb “thank you”, and rank
value activity AND especially virtuous activity with the number of thanks
(a “thank you” button is automatically integrated into each answer, and the number of posts and thanks is incremented and integrated into the members)
Allows you to “rank” the level of expertise of the members for the person who asked the question and reads the answer of an “unofficial” staff member, so “special” grades for Elodie or other.
2/ Subscribe to the forum itself: receive an email in case of a new topic (establish a healthy “competition” on ENORIA helpers)
3/ Subscribe to a topic that you are not the author of, (or on which you answered in the user settings of the forum). We are interested in this subject in particular and want to know the developments
4/ Post screenshots, even files etc...
* Other “classic” forum options can also be like an end of post banner, to make it living/funny, but in any case with a forum user section where you set your own settings. In traditional ways, there are also forum administrator roles, which can be assigned outside the staff: to avoid abuse, merge identical topics, guide posters to find information...
All these are basic functions of free forums like phbb, so no need to reinvent the wheel or develop anything, just resume the existing. and could even (to see) be accessible to those who do not have enoria user rights, with simple basic forum sections, and a registered “users” level.
So there would necessarily be a MaParoisse section that will prove crucial in order not to overwhelm Elodie at Support.
In short, a REAL FORUM, and that very quickly by taking over the existing free
DOING ASSOCIATIVE WORK... with members, not only with volunteers
Make the mutual aid forum a horizontal tool for mutual aid between users (who are members of the association let's not forget it, not only volunteers). I am sure that ENORIA would benefit a lot, for example with feedback on the documentation, examples of good practices that could be given in a link to the general documentation (and which would therefore trigger the virtuous mechanism of going to the forum) rather than making a support ticket, which should remain exceptional but which is not exceptional because of the clinical death of the forum. You have to be realistic, the “Maraine parish” or “diocese administrator” level is generally incompetent on most questions, the doc has no “good practices” aspect/"How do I do that?” , so we end up in support asking operational questions, which are cumbersome, exasperating, and we end up with answers that are sometimes dry (and that's understandable, but it's still rough)
START THE VIRTUOUS CIRCLE OF MUTUAL AID
and win a lot of volunteers
THANKS
EDIT: Apparently there is a place where document model “experts” discuss and exchange, but who do they do it with? but where is it happening?? ... If it were a support forum section, maybe it would be easier no?
Christophe FAGEDET
I understood what this famous place “where experts discuss” is, to do this you have to click “become a volunteer” to choose your domain, and you are invited to join their development platform. I notice that, in fact, people sign up as a “volunteer” but to ask questions, which should be part of the support forum.
This excludes the members of the de facto association who are “just” them on the support forum, on the online documentation, and therefore overburdened the support by questions about the operation rather than bugs, which exasperates Elodie and understandably so.
It is finally an operation that claims to be associative but that is lost with this pyramidal functioning.
In an association, you can communicate between members without necessarily being volunteers normally...
This is also the meaning of this request for evolution into a real forum between members/users who will also create a new kind of volunteering in this forum, between those happy to share their experience, and those who will manage this forum in a volunteer way (admins) by sections:
* ENORIA for Dummies (beginners)
* How DO WE manage this in ENORIA (sharing experience)
* etc...
Ghislaine HENNEQUIN
Good evening,
I don't understand all the languages used in computer science (Can't wait for Pentecost; -)
I have been using ENORIA for 3 months and when I have questions, I admit that I have not yet fully understood what means of communication to use between: Forum, support and change request. Moreover, these 3 methods are in very different places, which does not facilitate their use.
(I haven't seen where the “volunteer” group was yet)...
Would it be possible to give a brief description of the type of request expected in each “group”, to avoid referral errors that must be quite time-consuming, recurrent and annoying, for the experts who respond to us.
And/or group all of these requests and crucial information by means of searching by keyword or “phrase”, in order not to clutter up the requests... Here is my reflection for the evening...
M
Misha
Christophe FAGEDET: Thanks for this detailed feedback on forum features that you would like to see evolve — some ideas are worth considering. However, improving the forum is not on the agenda in the short term.
That said, quoting an Enoria employee by name in a public comment at this critical juncture does not seem welcome. As for qualifying functioning with terms like “clinical death” or “pyramidal”, this is not the spirit expected here, whose purpose is to propose improvements in a constructive way.
Enoria is supported by both employees and volunteers who invest every day. Criticism is welcome, but it deserves to be formulated with the respect that this daily work deserves for all of us — and the fellowship you want is also built in the way we talk to each other.
In essence: the Mattermost channels are open to all Enoria users — you just need to request them, and it's usually done in less than half a day. This space is already hosting lively exchanges, and everyone is welcome. Forum administration rights can also be granted to anyone who wishes to get involved on a voluntary basis. Do we still have to let it be known with courtesy.
Christophe FAGEDET
Misha
I hope that you will give me the floor in a non-pyramidal way then, during the general meeting (the priest gave me power), because it is a shame that you do not see what I am trying to express here, probably clumsily. This is NOT A REQUEST FOR SOFTWARE IMPROVEMENT, but an evolution of the very functioning of the association. (unfortunately going through here was my only way of making this contribution, which should challenge you precisely about this lack of associative dialogue)
The reality is that the only user contact (I'm exaggerating, 95%) is with Elodie: support, forum, and even association secretariat. I experienced a burn-out in the voluntary sector, I took years to recover from it, I think that her life would be greatly changed by an active forum, and I claim to cite her for that.
I have a lot of expertise in the associative sector, and that's what Enoria unfortunately lacks: at the user level, we have no access to the association (the association's website does not have any of the “legal” elements of an association by the way, you should pay attention to it). Your reaction is also a reflection of this “clan” functioning (sorry if the term is shocking, it's just descriptive, I don't see another one) on developers and staff, you no longer perceive the arid aspect of your contacts with users, which is understandable with your nose in the handlebars and all the work you do, most of which is voluntary.
It's a shame that you perceive this as an attack when I'm just trying to show you the enormous human contribution that the software could make and the association with a truly living support forum: huge volunteer gain: perfectly up-to-date documentation, on which we can run an AI, quick response from users to other users, simple search in topics,...
Hoping to be able to discuss this subject during the GA... which I hope will be a moment of calm and constructive sharing, with one's nose raised.
Good day and good luck
christopher
M
Misha
Christophe FAGEDET: The association team can be reached on Mattermost. Live, on holidays and Sundays, often from 6 a.m. to 2 a.m., because yes, between the volunteers involved and the employees, attendance time is important. It is mentioned in the welcome file.
We do not question the usefulness of a “living” forum, but regret the form of your interventions and our exchanges here, which in no way reflect the spirit in which we want the association to evolve.
We do not shy away from constructive exchanges/criticisms and only ask for progress together.
But on the subject of the forum, which is the main theme of this exchange, I told you that we did not plan to improve it at the moment because we are already mobilized on other topics. that does not mean that we will never do it...
And, in short, are you on Mattermost? Maybe that's the first step you should do, since you know it exists?
Christophe FAGEDET
Misha
“The association team” are your first words
It is always difficult to put an intention into writing, and for you to perceive mine in reverse despite my efforts is depressing. On the other hand, your answer starting with “the association team” reflects the functioning that you have integrated so much that it is normal and that is the heart of the problem.
For this “USER SUPPORT FORUM” aspect:
The software collaborative development tool mattermost is not an Enoria user forum, is it? (if not the one in the software, what is it?)
How to allow USERS (and not the “association team”) to:
* discuss the association,
* create fraternity between users,
* exchange best practices with enoria (“how we did marriages with ENORIA”),
* tavern: let's talk about everything and nothing. Have you read the Pope's encyclical on AI?
* tips and tricks outside of ENORIA: I use CANVA for our communication
* ENORIA evolutions: “if we worked together to define an evolution between users” (because is “requested developments” really satisfactory?)
* maybe unexpected things would be created by themselves as an exchange section reserved for priests
* etc... what we do in a real association
In short, what I have just quoted in bulk could be sections of an ENORIA user forum, moreover entirely managed/administrated/moderated by the users themselves, with exclusive access to those who have enoria user rights (not outside), without resources from the voluntary or paid association.
It would also be a great communication tool for the association...
If I can speak at the GA (which is not on the agenda), I would try to get you across this very important idea of “MAKING ASSOCIATION”. At the GA on 22... maybe (no need to continue this “deaf dialogue here”)